Till few years back contact centers were all about multiple huge
hardwares with independent functionalities of ACD, Voice Logger,
Dialer, Gateways all sitting as different components in the network of
the user. Bulky, multiple points of failure, tough to use, needed a
team of IT engineers to build and operate and so added huge cost to
C-Zentrix revolutionized the way a contact center solution is
understood and used in the industry. They did what probably google did
to the concept of emails and search, keep it sweet and simple and at
the same time extremely reliable. A single box solution with
integrated IVRS, ACD,Predictive Dialer , Voice Logger, Customizable
CRM, MIS reporting which could be configured and customized as per
each process requirement and maintained by any person who knew how to
use his email.
The team of C-Zentrix understood so very well that the future of the
BPO industry was going to be based on the growth of the SME segment
who would run multiple processes but each process having it own
customized requirement where the business innovation would not only
come from telephony solution but more from the CRM flow and reporting
which should match the end customer's requirement to the last piece.
The innovation for C-Zentrix
has not ended here but with growing
customer base ,now their clustered solution, hosted solution and CRM
and ERP based dialing solution are creating a new wave of VoIP and TDM
based innovative use of communication blended with information.