Spanco BPO Services Limited – A prt of Spanco BPO Ventures limited
>Established in 2001
>100% subsidiary of Spanco Limited
>International presence – US, UK, Singapore & Middle East
>Leading Contact Center Enterprise in the BPO industry with a strong client base of leading companies across verticals.
>Have been awarded 10 year contract to manage largest call center services across India for the Indian Railways in a joint venture
>Emerged as the largest BPO partner with ADAG Group for their Telecom and DTH Services with nearly 5000 Agents deployed for them & growing
>Established in 1995, listed on BSE.
>Group Turnover for 2008-09 over 800 Crs.
- Intl. BPO 85 Crs/Domestic BPO Current run rate of 90 Crs & growing
>Among the Top 3 Telecom System Integrators in India.
>Well-known for providing IT & Telecom SI and RFID solutions.
>Established contact centers for more than 35 international BPOs based in US, UK, Middle East, Singapore and India
>Set up the first Call Centers for Government enterprises - BSNL, MTNL.
>Well established Collection & Tele Marketing practice in BFSI segment.
>A large Customer life cycle management practice in Telecom segment
>Only On shore BPO with large System Integration & technical capability with specialized knowledge in BPO space, offering clients a unique competence of customizing technology for Client application.
In-house – Facilitation
>Follow established International processes/ practices for National Clients
>High quality service and most optimal cost.
Comforts of proven expertise
>Pioneers in the pure play domestic BPO industry.
>Setup & Managed call centers internationally and domestically
>Railways – Set up & managing a Call Centre with a capacity of handling a call volume of 1.68 mn per day
>Answering 4.50 lakh calls a day for a leading Telecom company, planned to grow to over 6 lakh calls per day, while exceeding service level parameters.