The immediate results with mystery shopping companies in India are retaining the customers without going in search for other Brands. Customer retention is the premier aim of mystery shopping with any companies who are involved in customer satisfaction analysis process. Security with the sales in the brand is assured in the mystery shopping process as a customer retention program. Mystery Shopping is a check for customer satisfaction and customer retention.
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Customer retention is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship.
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An assessment of the product or service quality provided by a business that measures how loyal its customers are. Customer retention statistics are typically expressed as a percentage of long term clients, and they are important to a business since satisfied retained customers tend to spend more, cost less and make valuable references to new potential customers.
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Customer retention involves gain the trust with the customers, efficient customer service, be an expert in relationships, make use of automation, and conduct customer satisfaction survey through various methods and more. Measure life time value of a product with extra ordinary customer service include dedication to the customer satisfaction by Employee. This quality is the premier important feature while dealing with customer retention analysis in India and Asian regions.
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