Xeon Broadband

they don't provide service what they promise. slow speed, very bad connection, and barely any professionalism.

05/08/2020

Poor service, no constant wifi connection. The speed is so slow, doesn't meet what is promised. Mr. Chirag doesn't resolve queries, instead threatens clients. He has even stopped responding to emails and messages. doesn't pick calls either neither calls back. Technical team sends delayed responses (3-4 days to respond to query) and issue may or may not get resolved even after weeks. They blame it on natural calamities for basic issues and for their own miscommunications. Mr. Parvez and Mr. Chirag are so unprofessional, they don't value clients' time and money. I have been struggling to get a smooth service from Xeon broadband since June 2020, even after 2 months, they haven't sent a copy of the receipt yet, instead just sent a message on whatsapp (after following up so many times). There are much better broadband services available in the market. In the recent conversation, when asked for refund, they give an answer saying 'we never gave any services to this client.'

05/08/2020