ContactCenterPerformance

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ContactCenterPerformance
Category: Unknown

Key contact details for ContactCenterPerformance
Phone
079 400...
Email
Email business
Website
contactcenterperformance.in
Address
Polytechnic Rd, L Colony, Ambavadi, Ahmedabad, Gujarat 380015, Ahmedabad Gujarat, 380015
 

Human Resource

Management Software

Human Resource Management


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Business profile

CCP is an innovative contact center optimization system developed to pinpoint performance diminishes in real time, and enable implementing targeted efficiency enhancing actions while also protecting customer satisfaction and loyalty Main Features:- -Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators -Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics -Drilling down to the single call, hour or operator allows isolating the root cause of problems -Based on QlikView for real time data updating and analysis -Smoothly interfaces with all relevant organizational systems

  • Business profile

    CCP is an innovative contact center optimization system developed to pinpoint performance diminishes in real time, and enable implementing targeted efficiency enhancing actions while also protecting customer satisfaction and loyalty Main Features:- -Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators -Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics -Drilling down to the single call, hour or operator allows isolating the root cause of problems -Based on QlikView for real time data updating and analysis -Smoothly interfaces with all relevant organizational systems

ContactCenterPerformance's Keywords

Human Resource | Management Software | Human Resource Management | performance management | HR software | Employee Engagement | Learning Management | Performance Management Software | Business Performance Management | Corporate Performance Management | Enterprise Performance Management | Employee Performance Management | Contact Center Performance Management System | Organizational Performance Management