ContactCenterPerformance
Website
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ContactCenterPerformance
Category: Unknown
- Phone
-
079 400...
- Email business
- Website
- contactcenterperformance.in
- Address
- Polytechnic Rd, L Colony, Ambavadi, Ahmedabad, Gujarat 380015, Ahmedabad Gujarat, 380015
Human Resource
Management Software
Human Resource Management
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CCP is an innovative contact center optimization system developed to pinpoint performance diminishes in real time, and enable implementing targeted efficiency enhancing actions while also protecting customer satisfaction and loyalty Main Features:- -Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators -Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics -Drilling down to the single call, hour or operator allows isolating the root cause of problems -Based on QlikView for real time data updating and analysis -Smoothly interfaces with all relevant organizational systems
- Description
Business profile
CCP is an innovative contact center optimization system developed to pinpoint performance diminishes in real time, and enable implementing targeted efficiency enhancing actions while also protecting customer satisfaction and loyalty Main Features:- -Real time analysis of sales, effectiveness, service, efficiency and quality, based on a multitude of indicators -Time periods of interest (days of the week, holidays, etc.) are definable, allowing exceptionally valuable data analytics -Drilling down to the single call, hour or operator allows isolating the root cause of problems -Based on QlikView for real time data updating and analysis -Smoothly interfaces with all relevant organizational systems
ContactCenterPerformance's Keywords
Human Resource | Management Software | Human Resource Management | performance management | HR software | Employee Engagement | Learning Management | Performance Management Software | Business Performance Management | Corporate Performance Management | Enterprise Performance Management | Employee Performance Management | Contact Center Performance Management System | Organizational Performance Management
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