Eureka OSL

Eureka OSL
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  Business profile

  Eureka is a point of reference for telemarketing & teleservice across BPO & KPO segments for the services offered to Insurance, Banking, Telecom, Real Estate, Retail, Manufacturing, FMCG, Motor, Hospitality,Airline, Market Research (CATI) etc...segments & partnering with leading brands for their success.BOT of Call Center - Eureka undertakes projects for setting up contact center & operating them for clients who would like to outsource on a DOC model (Dedicated operating center).Eureka OSL expertise is benefited by clients in the segments shown below.Telemarketing:Direct Marketing· Lead Generation. (B2B, B2C) · End to End Fulfillment (Acquisition). · Affinity Upsell & Cross Sell Campaigns. · Revenue Enhancement - Value Adds. Teleservice:Customer Service· Inbound & Outbound Services. · E2E query management. · Retention Management. · Verification process. · CSAT & ESAT services. · Campaign Support. (BM, SMS, Email, Chat etc...) · Reference Management. · Upsell & Cross Sell initiatives. KPO:Domain Expertise· Conduct Consumer Survey (CATI & ICT). · Market Research for business opportunity. · Supply Chain Management (Quotation, Pricing, Sales Orders, Contract Review, Post Sales Support) & Payment Collection. · Complaint Management. · Record management (Data update, analysis & management). · Online Technical support. · Knowledge Platform Integration. · Sanction basis authorization level. · Agreement Evaluation. FOS:Field Representative· Verification & Survey. · Presentation. · Collection of documents. · Promotion. · Skip Tracing. Technology:· SMS Getaway Integration(SMS Push & SMS Pull). · Customized Web based Solutions.. · Customized CRM · Dialer Integration with CRM(Customer Relationship Management) & CMS(Complaint Management System)· Help desk Solutions.Explore opportunities & partner with us...!Eureka Outsourcing Solutions (P) Ltd.Contact No.: +91 22 25302400.Email ID: [email protected]